We are pleased to announce the launch of SmartHMS Support Desk as our new official ticket support system, aimed at improving the way we manage, track, and resolve support requests.
With SmartHMS Support Desk, all support-related queries, issues, and service requests can now be raised through a centralized ticketing platform. This will help ensure better visibility, faster response times, and clear communication throughout the support lifecycle.
Centralized Support: All requests in one place—no more scattered emails or follow-ups.
Faster Resolution: Tickets are tracked with defined priorities and timelines.
Transparency & Tracking: Users can monitor the status of their tickets in real time.
Better Accountability: Each ticket is assigned and handled systematically.
All future support requests should be logged through SmartHMS Support Desk.
Each request will generate a unique ticket ID for easy reference and follow-up.
Support teams will respond based on priority and defined SLAs to ensure timely resolution.
We believe this transition will significantly enhance our support experience and bring greater efficiency and clarity for all users.
Further details, including access instructions and usage guidelines, will be shared shortly. We appreciate your cooperation and support as we move forward with this improvement.
Thank you.